hoegge
Tourist
Reged: 12/22/06
Posts: 4
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I have version 3 installed. When I try to install version 4 I get an error message:
An error (-5009 : 0x8002802b) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: Google .....
The details say:
Error Code: -5009 : 0x8002802b
Error Information:
>Ctor\ObjectWrapper.cpp (163)
>Ctor\ObjectWrapper.cpp (402)
>Kernel\Component.cpp (1163)
>Kernel\CABFile.cpp (389)
>SetupDLL\SetupDLL.cpp (1541)
PAPP:Google Earth
PVENDOR:Google (http://www.keyhole.com)
PGUID:3DE5E7D4-7B88-403C-A3FD-2017A8240C5B
$11.50.0.42618PAK
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180
I have tried to delete (move) all Installshield info in c:\program files\installshield installations folder, without any luck.
Have tried to reboot etc.
Does anyone know what might help?
Thanks in Advance
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no_stranger
Master Guide
Reged: 10/26/05
Posts: 4512
Loc: Western Australia GMT+8
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G'Day hoegge, welcome to the GEC.
First up I would be inclined to delete the download and try a fresh one from HERE
Give that a try and please let us know how you get on.
Cheers.
--------------------
Link to some support answers from the past.
Jump to Google Earth Support Groups.
 Just Hopping Around !
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hoegge
Tourist
Reged: 12/22/06
Posts: 4
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Tried to download again - same error message.
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no_stranger
Master Guide
Reged: 10/26/05
Posts: 4512
Loc: Western Australia GMT+8
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OK hoegge, the next step would be to re-name your Installshield folder as set out in THIS HELP PAGE from the GE UserGuide Support pages.
--------------------
Link to some support answers from the past.
Jump to Google Earth Support Groups.
Just Hopping Around !
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hoegge
Tourist
Reged: 12/22/06
Posts: 4
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YEP! It worked. I thought I had tried that already, since I read about this InstallShield problem before, but I renamed the folder:
c:\Program Files\InstallShield Installation Information
which seemed not to be the right one.
Now, should I just delete my "c:\Program Files\Common Files\InstallShield_old" folder which contains much more files than the new folder created by the GE 4 installation?
Thanks
Høgge
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no_stranger
Master Guide
Reged: 10/26/05
Posts: 4512
Loc: Western Australia GMT+8
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Good one hoegge, I wouldn't worry too much about the Installshield_old folder too much and leave it where it is unless you have a problem with hard-drive space.
At least untill you have prooved that you won't need the data in it for future installs.
--------------------
Link to some support answers from the past.
Jump to Google Earth Support Groups.
Just Hopping Around !
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hoegge
Tourist
Reged: 12/22/06
Posts: 4
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Thanks again.
Actually I already today had a problem by not having the old folder with Excel and Paperport complaining about having a InstallScript something that was out of date (Paperport from Scansoft is a very ill-behaving application). So I restored my old install shield folder,and Excel and Paperport worked again. So now I'll keep both.
It would be nice though, that the GE 4 installer was corrected to fix this problem itself, if posiible.
Høgge
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