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G'Day again Tassie, hopefully you will get a response very soon.

Admin from the GEC has requested the team from GE support to attend to all license key issues asap. Hope that helps.

Cheers.

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I hope they wake up soon. I've been trying to get all of my GE programs going again. Since I renewed, I have had MAJOR problems (as it appears they have reduced the number of copies of GE Plus you can run). I had 4 or 5 copies running (on my various spare PCs) during the past year (I build computers and had to re-verify my acct quite often, too). I NEVER had any problems getting it to run. Now, I see they have forced it to only 2 activations per license.

So, I have 2 of the 3 copies able to work, but the third one is going ignored, apparently. I purchased a 2nd license, but can't get anyone to tell me how to change it on that machine. I too would like to see a MUCH better customer support program in place for this software, as it appears that it EXTREMELY slow to get any response...and then it takes another 2 or 3 days before they will see any MORE questions from you.

If they had some kind of response time LESS THAN 2 days, it might be tolerable.

Alas, I think they need some competition so they will not have this "who cares" attitude that they seem to have right now. No competition means they know we have no place else to go.

/vent off

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