Hi, I downloaded the free version of google earth a few days ago. It worked fine over my new dsl connection - just recently it decided not to login to server and I dont know why.

I disabled all firewalls - have no virus protection running - closed off all other running programs - have lowest security settings in internet explorer and have disable all cookie blockers etc.

but still cannot login.

message: Warning

google earth could not contact the authentication server to activate your session. The application will continue to operate but will only display data available locally (in cache). To rety session activation, you should verify your network connection and restart the application. For more information, please visit http://earth.google.com/support/bin/answer.py?answer=2071

my video card is fine because it was working good before so I figure the problem is in my network settings somewhere...but where?! I think it goes through port 80...but is that blocked locally? how do I unblock it? or is earth google just down or something?

I imagine the servers cant be full up because as far as I know google has heaps of server capacity - I dont think I have any spyware thats stopping it because my spybot already fixed any problems I once had...umm...

I am not enjoying the same three cities anymore...I need the server login!
(I have got the grand canyon in my cache though....very nice)

thanks..

oh..and my operating system is windows xp professional..

Try downloading it agan...

I think that happens to everyone. Just take 5 it will come back. It's not common though but if there is a hiccup with the servers or ISP you'll get that message.

yeh i've downloaded it three times now

I've waited and waited...still not loggin in...arggghhhh

Pete,
I also started having this problem about 10 hours ago. I also have shut off firewall and run current AVg and spybot and adaware to no avail. When I tried to download again, was greeted with the message:

We're sorry...
... but we can't process your request right now. A computer virus or spyware application is sending us automated requests, and it appears that your computer or network has been infected.

Shouldn't something be added to the description of 20717 to reflect this? I know my machines are okay, but what does it mean by "network"? My ISP? Somewhere in the chain to get to GE? What should I do about it, just wait? If so, how long, a day, a week?

Thanks for any insigt you can provide
Bud Anderson

anybody else having problems with server? I still can't get on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Happens all the time to me, pain in the a, but does come back after a while or sometimes a reboot helps. No idea what causes it.... just happened now infact, oh well, will be back later....

I had a similar issue where I've been using GE for a couple of weeks and all of a sudden I couldn't get access to the servers. To make a long story short, it looks like GE uses Internet Explorer settings to determine how to get on the servers. You see, I had my IE set to "Work Offline" and because of that, I was unable to get on. When I re-enabled IE, everything was working normally again. The other thing that queued me was my MS antispyware said it could not get on the Net. Once I re-enabled IE, it was also able to get the info it needed.

Hope it helps.

Yes. I lost access from both PCs on my LAN about 12 hours ago and "support" page is not much use. Very annoying and it appears that there is nothing I can do my end to sort it out.